Foreward by Heinz Hofmann, General Manager, The Country Club at DC Ranch, Scottsdale, Arizona.
Forward by Robert Islay, Clubhouse Services Manager, The Country Club at DC Ranch, Scottsdale, Arizona.
About the Author
About The Country Club at DC Ranch
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1. THE LOCKER ROOM MANAGERS ASSOC. WEB SITE |
12-15 |
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2. THE EFFECTIVE LOCKER ROOM MANAGER
Desired Traits
Desired Attitudes
Desired Skills
Locker Room Manager Roles
Desired Dress Code
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16-22 |
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3. LOCKER ROOM DEVELOPMENT AND MANAGEMENT
Locker Room Development
Types of Lockers
Types of Locker Access
Locker Identification
Types of Locker Material
Locker Assignments-Starting from the Ground Up
Guest Locker Management
The "Lock List" and Locker Management
Locker Bay Management
Miscellaneous Locker Assignment Issues
Locker Rental Laws
Starting a Locker Room from Scratch-The Country Club at DC Ranch Story
Men's "Lock List"* (39)
Men's Problem Locker List* (40)
Men's Locker Assignment Book-Cover Page* (41)
Locker Assignments at a Glance* (44)
Men's Locker Assignments* (45-54)
Women's "Lock List"* (55)
Women's Problem Locker List* (56)
Women's Locker Assignments Book-Cover Page* (57)
Women's Locker Assignments at a Glance* (58)
Women's Locker Assignments* (59-63)
Managing the Women's Locker Room
Some Final Thoughts on Locker Assignment Books
Management of Lost and Found Items
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23-67 |
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4. LOCKER ROOM MANAGEMENT AND AMENITIES
Amenity Categories
Factors that Determine Amenity Choice
Putting Your Order Together
'Fore' Supply Company Orders
Final Thoughts on Amenities and Their Management
Schedule for Checking Amenities* (82)
"Vigilance" is the Watchword
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68-83 |
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5. GOLF SHOES AND THEIR SPIKES |
84-106 |
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6. THE CLEANLINESS FACTOR
The Rural Modest Semi-Private Country Club
The Rural Mid Range to High-End Private Country Club
The Urban Modest to Mid Range Semi-private Country Club
The Urban High-End Private Country Club
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107-109 |
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7. TEE TIMES AND TOURNAMENT PLAY
Straight Tee Times
Shotgun Start
Member-Guest
Skins Game
Horse Race
Scramble
The Invitational
The Annual Corporate Golf Outing
The Country Club at DC Ranch 1st Annual Member-Guest Tournament
Every Club has its Own Rhythm-and I'm not Talkin' the Blues
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110-116 |
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8. TOWEL MANAGEMENT
Disposable Towels
How to Locate a Towel Service
Add Laundry Room, Include One, Have Existing Staff do Towels
For a Club with a Resort, Use the Resort Laundry Room
Club without Resort Will have to Use Laundromat
Lowering Your Towel Bill
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117-119 |
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9. WHEN THINGS GO AWRY
Plumbing Problems
Lighting Problems
Steam Room Malfunction
Thermostat Malfunction
Hardware Problems
Television Problems
Exercise Machine Malfunctions
Contacts to Fix Problems with Locker/Bath Rooms* (122)
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120-123 |
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10. MORNING AND EVENING WALKTHROUGHS
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124-126 |
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11. A TYPICAL DAY IN THE LIFE OF A LOCKER ROOM MANAGER
A Typical Day in the Life of a Locker Room Manager at Arizona Biltmore C.C.
A Typical Day in the Life of a Locker Room Manager at The Country Club
Those Atypical Days
The Subtle Differences Between Semi-Private and Private Golf Clubs
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127-135 |
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12. MEMBER COURTESIES
The Ten Commandments of Successful Member Service
Courtesy
Courtesies Extended by the Locker Room Manager and Related Staff
A List of Courtesies
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136-139 |
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13. MANAGEMENT STYLES AT COUNTRY CLUBS
Management Styles-A Mixture of Method and Ego
Push vs. Pull or the Manager vs. The Board
Management Style of The Country Club at DC Ranch
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140-143 |
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CONCLUSION |
144-145 |
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ACKNOWLEDGMENTS |
146 |
